About HLC
 
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HLC service guarantee
 
About HLC
Service Guarantee

At Hospitality Leasing Corporation (“HLC”) we understand that providing financing solutions sometimes can be viewed as a commodity offering. That is why we strive towards providing you with the best Service and Value available.
At HLC we believe Creativity, Passion, Innovation and Consistent Service is what creates a successful leasing company when compared against its industry piers.
Just like in the hospitality industry, Service and Value for Money is what creates the satisfaction and allows for customers to come back ensuring you of repetitive revenue. At HLC we understand that you have choices and great selections when it comes to providing you with financing solutions for your or your customer’s capital investment needs.
At HLC we understand the competitive nature of the hospitality industry and the need for no excuses to poor service. For you, this means we are committed to responsive, prompt, professional and helpful service. It means we focus on what you need to maximize your business opportunities. It is our promise of what you can expect and WE GUARANTEE IT!

• We will return your call or email within 4 business hours.
• We will render final credit decisions within the time commitments referred to in our program agreement or in our offer letter.
• We will send out documents via e-mail or overnight service within 24 business hours of receipt of a completed documentation request.
• We will notify you within 4 business hours of receipt of executed document packages.
• We will fund within 24 business hours of receipt of all required executed documentation and completion of verbal audit.

If we do not meet these standards and you are unsatisfied, we will compensate you $100 on the specific transaction at funding.



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